customer service

Good lighting has always been the flooring retailer’s ally. Now, scientific research shows natural light — sunlight…

One sizeable consumer demographic that carpet retailers should pay attention to is pet parents.

Yet another company has partnered with room visualization platform Roomvo.

Best practices to focus RSAs' interactions with buyers on value instead of which retailer has the lowest price.

If looking for better customer engagement to drive more sales, personas should be part of your marketing efforts.

Are your marketing tools not as effective as they used to be? Here's how to find new customers and increase sales.

Pandemic changes have forced smaller retailers to adjust their business models to compete against big-box stores.

The wealthy don't always make luxury purchases in every category. Here's how to sell to these consumers.

The WFCA is seeking nominations for a newly created award named after retail training expert Tom Jennings.

Marketing strategies to follow and a few mistakes to avoid to keep customers coming back for more.