customer service

Pandemic changes have forced smaller retailers to adjust their business models to compete against big-box stores.

The wealthy don't always make luxury purchases in every category. Here's how to sell to these consumers.

The WFCA is seeking nominations for a newly created award named after retail training expert Tom Jennings.

Marketing strategies to follow and a few mistakes to avoid to keep customers coming back for more.

CCA Global Partners shares how the pandemic affected business and what it did to adapt to the 'new' normal.

Here are eight tips to help any sized business stand out in the marketplace and keep customers coming back.

Daltile has introduced a mobile app for its existing ProExchange service.

Many years ago, I worked with a publisher that always confused anecdote with antidote. “Let me give you an amusing…