
Selling by colour
CUSTOMER PERCEPTION EQUALS REALITY
By Dennis Furlan
If we don’t go green, the world dies, or so we have heard for generations. As individuals, citizens, businesses and communities, we have been told to change our lifestyles or lose the planet. A big part of that change is political and economic. A scaling down of our “footprint” is necessary, they say, for long-term sustainability. We have to make sacrifices, we are told, and those involve money and rules. It also means having trust in the people that keep telling us these things. That would be the environmental movement.
Timothy Ball, Ph.D., is one of Canada’s (and the world’s) best-known environmental sceptics. He is a man the scientific establishment loves to hate. Why? Because he doesn’t toe the environmental line. In a nutshell, he thinks the movement is a sham. According to Ball, “I believe that you have to be a person who can step back and look at the larger picture. I’m now concerned, especially in the last four or five years, of the loss in credibility of science and the loss of credibility on the environmental issue.”
alleged controversies involved:
What can actually be done?
We, as people that make our living in contact with the public, have to understand that our customers may be on either side of a very strong controversy, and confronting them with one perspective of “green” or another always runs risks.