QFloors Founder Honoured with Award by WFCA

QFloors president and CEO Chad Ogden is one of the recipients of this year’s Tom Jennings Champion Award for outstanding achievements in the retail sector, presented by the World Floor Covering Association (WFCA).

From his early days contributing to his father’s flooring stores at the age of 12, alongside his brother Trent, Ogden’s journey evolved from handling warehouse tasks to delivering furniture and measuring homes for flooring projects.

Despite these hands-on experiences in the flooring industry, Ogden’s fascination with computers led him to pursue a degree in computer engineering, marking the beginning of a successful decade in the technology field. After achieving the position of director of engineering at a mass spectrometer firm, Ogden returned to the flooring industry with a mission to revolutionize flooring software.

Dissatisfied with the lack of progress in the field, he conceptualized QFloors overnight and developed the software in a few months, officially establishing the company in 1999. The software’s first installation in an Ogden store marked the commencement of QFloors’ journey as a transformative tool in the flooring industry. This success prompted QFloors to offer the software to other dealers, leading to the Best of Surfaces award for technology at the 2013 Surfaces Expo in Las Vegas.

QFloors founder Chad Ogden

“I have had the opportunity to work with and associate with some of the best leaders and managers in the world. Chad is one of them,” says Les Moore, senior advisor at private equity firm HGGC. “He is a role model for all of us because of his commitment to living and teaching correct principles.”

Ogden’s commitment to customer service is not just a philosophy; it’s a daily practice. From answering customer calls during peak times to working tirelessly to resolve technical issues, he takes a hands-on approach.

“Chad wears his passion, desire and willingness to help on his sleeve,” says Jim Love, assistant director of support at QFloors. “QFloors is the company it is today because every employee works hard for Chad and what he has built. There’s undeniable respect for him, not just as the owner but for the person he is.”

Also recognized with the award is Michael Faust (posthumously). Faust, founder of Carpeting by Mike, dedicated more than 45 years to the flooring industry. His journey began at 22 with an unconventional entry into it, sparked by a simple act of generosity. While working the night shift as a garbage man, he observed a team installing floors, offered to help and founded Faust Carpet Centre in New Richmond, Wis., within six months.

After selling the business three years later, he transformed his house into a workspace and continued to work as an installer while raising his three daughters. In 2004, Carpeting by Mike in Somerset, Wis., emerged as the next chapter in Faust’s entrepreneurial journey.

Michael Faust

Guided by a steadfast commitment to doing what is right, Faust devoted his life to aiding others globally. He travelled to Peru, Guatemala, the Dominican Republic and Greece, teaching his trade. Locally, he extended his generosity by giving his time and resources to support neighbouring communities, including building places of worship and remodelling homes for those in need.

Following his passing in 2018, his daughter Typhannie Harker took on the responsibility of continuing her father’s legacy as the new owner of Carpeting by Mike. She accepted the award on her father’s behalf at a ceremony Jan. 24, at The International Surface Event in Las Vegas.

The award, named after Tom Jennings, was created in honour of the retail training expert’s esteemed career and commitment to excellence in customer service. It is presented annually to a retail owner or manager for their contribution to and impact on the flooring community. The first-ever recipient was Bruce Jones of Carpet Mart. This year, the WFCA decided to honour both Ogden and Faust as award co-recipients.

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