Customer Service

People are talking about your company online and you can use this to your advantage. Here's how.

Scientific research shows natural light may be a retailer's best friend, as sunlit spaces have increased sales.

If organizing your showroom by material, it's time to take a new approach to retail design.

One sizeable consumer demographic that carpet retailers should pay attention to is pet parents.

Best practices to focus RSAs' interactions with buyers on value instead of which retailer has the lowest price.

If looking for better customer engagement to drive more sales, personas should be part of your marketing efforts.

Understanding what's involved in the supply chain will help prepare you for your next flooring project.

What do you do when a customer refuses to satisfy their accounts for services rendered?

Are your marketing tools not as effective as they used to be? Here's how to find new customers and increase sales.

Pandemic changes have forced smaller retailers to adjust their business models to compete against big-box stores.