Customer Service

Running a flooring store is tough enough without believing retail management myths. Here are five misconceptions.

You must constantly work to improve every part of your business or it will become irrelevant and fade away.

A study shows one indicator outperforms customer survey questionnaires in predicting profitable store growth.

The experience that accompanies the flooring shipment seems to matter just as much as the delivery itself.

How do you become a good sales associate and move visitors from shoppers to customers? Talk less, smile more.

Understanding different generations will help to better position your product or service to make a flooring sale.

Customers demand value and every flooring business promises it, but it's unclear what ‘value’ really is.

Steps flooring retailers can take to handle negative online reviews and protect their reputation.

How to make your flooring showroom stand out and leave a lasting impression with customers.

AI tools to consider implementing as added business support and to help reach company goals.